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How do I return an item?
DO NOT SEND BACK TO THE MANUFACTURER WITHOUT REQUESTING AN RA# FROM CUSTOMER SERVICE.
Call us at 1-877-434-8601 OR: E-mail info [@] progarment.com and request an RA#.
The typical email return response time during business hours is 1-3 hours, but may be longer during busier shopping seasons.
Your can also fax an RA# request to 1-734/729-3403. (Be sure to include the order number, item, and your name.)
Return / Exchange Policy*
Our customers have a 30 day return policy upon delivery. If you are not satisfied with our products for any reason return them for a refund*, less shipping charges.
*Items must not be worn or washed.
*All original tags and packaging must be returned. Items with missing tags receive NO (zero) credit.
*Shipping charges are not refundable for all purchases.
*Embroidered or Altered items are NOT RETURNABLE, EXCHANGEABLE, or REFUNDABLE.
Effective 1/1/04*
Returns missing the original tags or packaging will receive NO (ZERO) credit. Items received without the original tags and packaging will not receive credit.
Defects in Workmanship
Defects in workmanship will be replaced at our expense. We will send you a call tag for items that need to be picked up. E-mail or call us within 7 days from receipt of purchase. Products must have all original tags attached to garment. (Be sure to include the order number, item, and your name with all returns.)
Exchanges
Option #1 For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for cost of shipping the exchange.
The customer is responsible for all freight charges associated with the return, exchange, and reorder.
Shipping charges will apply for all exchanges.
Returns/Exchanges
We recommend that you send your return via UPS or Fed EX so we can track the order once it leaves your doorstep. If you choose to return items via US Postal Service, make sure you obtain a tracking number from postal service. Items sent but not received by ProGarmentUSA will NOT receive credit for the return.
Please make sure you receive prior return authorization before returning your order. Items received without prior authorization will be refused and sent back to you. Items are subject to a 20% restocking fee to include return freight to the manufacturer.
Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by fax, e-mail, or phone within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Order Cancellations
Orders shipped, but refused by the customer will be charged shipping charges. Orders which have already been submitted to our embroidery department cannot be canceled. Orders which have already reached our distribution center cannot be canceled, however, you can refuse the package and you'll only be charged the restocking fee. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above. Orders shipped and refused by customer will not receive credit for shipping charges. Please confirm with our customer service department before canceling your order so we can ensure the order process is stopped and proper credit is given.
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